Terms of Use

Last updated: 28 October 2024

These Terms of Use govern your access to and use of the services, website, and digital tools provided by Elvion. By accessing or using any part of our services, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our services.

1. Definitions

Throughout these Terms of Use, the following definitions apply:

Service refers to the mentorship platform, website, and all related digital tools operated by Elvion.
User refers to any individual who accesses or uses the Service, whether registered or not.
Account refers to a registered profile created by a User to access features of the Service.
Content refers to any text, materials, recordings, resources, or other information made available through the Service.
Session refers to a scheduled mentorship interaction conducted through the Service.

2. Eligibility

You must be at least 18 years of age to use the Service. By agreeing to these terms, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into a binding agreement. If you are accessing the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

3. Account Registration

3.1 Creating an Account

Certain features of the Service require you to create an Account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

3.2 Account Security

You must notify us immediately if you become aware of any unauthorised access to or use of your Account. We are not liable for any loss or damage arising from your failure to protect your login information.

3.3 Account Termination by User

You may close your Account at any time by contacting us using the details provided at the end of these terms. Closure of your Account does not automatically entitle you to a refund of any fees paid.

4. Use of the Service

4.1 Permitted Use

You may use the Service solely for lawful personal development and mentorship purposes in accordance with these terms. The Service is intended to support constructive interpersonal growth and is not a substitute for licensed psychological, legal, or medical advice.

4.2 Prohibited Conduct

When using the Service, you must not:

Use the Service for any unlawful purpose or in violation of any applicable regulations.
Harass, threaten, or harm any mentor, staff member, or other user.
Share, reproduce, or distribute any Content without prior written authorisation.
Attempt to gain unauthorised access to any part of the Service or its underlying systems.
Upload or transmit malicious code, viruses, or any software designed to disrupt the Service.
Misrepresent your identity or impersonate any person or entity.
Use automated tools, bots, or scripts to access or scrape the Service.
Engage in any conduct that could damage the reputation or operations of Elvion.

4.3 Session Conduct

During scheduled sessions, you agree to engage respectfully and constructively. We reserve the right to end any session or suspend access where conduct is deemed inappropriate, harmful, or contrary to the spirit of the Service.

5. Intellectual Property

5.1 Ownership

All Content, materials, branding, and technology associated with the Service are the exclusive property of Elvion or its licensors. Nothing in these terms transfers any intellectual property rights to you.

5.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial purposes. This licence does not permit you to copy, modify, distribute, sell, or create derivative works from any part of the Service.

5.3 User-Submitted Content

If you submit any content, feedback, or materials through the Service, you grant Elvion a non-exclusive, royalty-free licence to use, store, and process such content for the purposes of delivering and improving the Service. You retain ownership of any content you submit.

6. Payments and Refunds

6.1 Fees

Certain features of the Service are provided on a paid basis. All applicable fees will be disclosed to you before purchase. By completing a purchase, you authorise us to charge the stated amount using your selected payment method.

6.2 Billing

For subscription-based services, billing occurs on the cycle selected at the time of purchase. You are responsible for ensuring your payment details remain current and accurate.

6.3 Refund Policy

Refund eligibility is assessed on a case-by-case basis. Requests must be submitted within 14 days of the original transaction. We do not guarantee refunds for partially used services, missed sessions without prior notice, or change-of-mind cancellations outside the stated period. Contact us directly to initiate a refund request.

6.4 Price Changes

We reserve the right to modify pricing at any time. Where changes affect an active subscription, we will provide reasonable notice before the new pricing takes effect.

7. Cancellations and Rescheduling

Session cancellations or rescheduling requests must be submitted at least 24 hours before the scheduled time. Late cancellations or no-shows may result in forfeiture of the session without refund. Repeated late cancellations may result in suspension of your Account.

8. Disclaimers

8.1 Nature of the Service

The Service provides mentorship and personal development guidance. It is not a licensed counselling, therapy, psychological, legal, financial, or medical service. Any guidance provided through the Service is informational and supportive in nature only.

8.2 No Guarantee of Outcomes

We make no representations or warranties regarding specific outcomes resulting from use of the Service. Individual results depend on personal circumstances, effort, and engagement.

8.3 Service Availability

We do not warrant that the Service will be available at all times, free from errors, or uninterrupted. We may suspend, modify, or discontinue any part of the Service at any time without prior notice.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Elvion and its directors, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Service. Our total aggregate liability for any claim arising under these terms shall not exceed the total amount paid by you to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Elvion and its personnel from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these terms, or your violation of any third-party rights.

11. Third-Party Services

The Service may integrate with or link to third-party platforms, tools, or websites. These third parties operate under their own terms and privacy policies, for which we are not responsible. Your use of any third-party service is at your own risk.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you acknowledge and agree to the practices described in that policy.

13. Modifications to These Terms

We may update these Terms of Use from time to time. When changes are made, the revised terms will be published on this page with an updated date. Continued use of the Service after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Suspension and Termination

We reserve the right to suspend or permanently terminate your access to the Service at our discretion, including where we believe you have violated these terms, engaged in harmful conduct, or where continued access poses a risk to other users or the integrity of the Service. Upon termination, your right to use the Service ceases immediately.

15. Governing Framework

These terms are intended to be interpreted in accordance with general principles of fairness and good faith applicable to digital service agreements. Any disputes arising from these terms will be addressed through good-faith negotiation in the first instance.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and any additional agreements entered into between you and Elvion, constitute the entire agreement between you and Elvion with respect to the Service and supersede all prior communications or agreements on the same subject matter.

18. Contact Us

If you have any questions, concerns, or requests relating to these Terms of Use, please contact us using the details below:

Elvion

145 Kite St, Orange NSW 2800, Australia

Phone: +61 2 4981 9659

Email: info@elvion.com